Cancellation Policy:
· Outside 30 days prior to arrival, your deposit will be refunded in full.
· Within 30 days of your arrival, your deposit can only be refunded if we are able to onsell the space. Any additional monies will also only be refunded if the space can be resold.
Cancellation Policy – Monthly Stays:
· Outside 60 days prior to arrival, your deposit and/or any additional monies paid will be refunded in full.
· Within 60 days of your arrival, your deposit and/or any additional monies paid can only be refunded if we are able to onsell the space.
Payment Options:
DEPOSIT
· Cashiers check/bank draft, international money order, personal check (if there is time for it to clear before your arrival) or cash:
This can be mailed to our office at the Waikiki Banyan.
· Credit Card (Mastercard and Visa only, processed in New Zealand dollars plus processing fee 3% of NZD amount):
Do not email your credit card details. Please advise a phone number that I can contact you.
· Wire transfer, ACH or POP Money/Pay Other People/P2P Person to Person.
Bank details on request. You may incur costs which you as the sender will be liable for and they will be deducted from the deposit amount owing. Use your last name and dates of stay as reference.
IMPORTANT NOTE: The deposit should be paid within two weeks of confirmation; otherwise the reservation may be cancelled – I will chase you up via email if I haven’t heard from you.
BALANCE
This is payable in US currency to our on-site managers upon check-in via one of the methods above. Please make payable to DARMIC WB INC LTD. We can also accept credit Card (Mastercard and Visa only, processed in New Zealand dollars plus 3%
processing fee) – please let me know if you want to use this method so I can convert from USD to NZD on the day of your arrival.
Check In Procedure
After you’ve exited the Airport Arrivals hall, please phone or text our resident managers to confirm your arrival on the island
1. Phone (808) 923-0370
2. Text +1 808 542 7276
Our staff will know your arrival details and will be waiting on your call or text so they can arrange to meet you in the lobby of the WAIKIKI BANYAN.
Once we have your flight details we can monitor the airline and will be aware if your flight is on time, delayed, etc. Please note that if you do not phone within (a) 1 hour from domestic flights or (b) 2 hours from international flights, we cannot guarantee our staff will be on hand to meet you immediately upon your arrival.
If you are hiring a vehicle, please advise the staff prior to collecting it so they are aware you may be delayed further in arriving. Vehicle hires can add another 90 minutes to your arrival time.
Then make your own way to the Waikiki Banyan, 201 Ohua Avenue, Honolulu. There are shuttles and taxis right outside the Arrivals Hall – see the Airport staff for assistance.
Early Check In/Late Check Out:
Note that Darmic does not have a front desk, which means are unable to provide any luggage storage facility.
For flights arriving early in the morning we highly recommend paying an early check fee of US$50. This should be requested at the time of booking, otherwise your room will be ready at 3pm on day of arrival.
For flights departing late at night, a late check out fee of US$50 allows you to stay in the room until 5pm. If you need to stay past 5pm, the full nightly rate would be payable. Please request at the time of booking.
General
Please be aware that the Waikiki Banyan is a large complex and Darmic manages only a small amount of these privately owned condos. Darmic cannot be held responsible for noise from other condos, nor liable if one of the facilities is closed as these things are beyond our control.
All Darmic guests receive (standard but subject to change):
· Arrival pack of tea, coffee, sugar and fresh milk
· Complimentary starter supplies of shampoo, conditioner, soap, tissues, toilet paper
· Small supply of washing up liquid, dishwasher tabs (if applicable), laundry soap and basic cleaning supplies
· One beach towel per person
· Free WIFI
· Free locals calls
· Free calls to mainland USA and Canada in some rooms (on request)
· Dining vouchers for Mac 24/7 at Hilton Waikiki and Tiki’s Grill and Bar
· Tourist brochures with discount coupons and maps
Additional costs (4.712% tax additional):
· Cleaning fee = $150 for stays less than 30 days / $160 for stays more than 30 days
· 5th person under 2 years = Free if using existing beding
· 5th person over 2 years = $10 per night
· Single airbed hire = $5 per night
· Pack n play = $5 per night
· Rollaway hire = $70 per week (minimum charge) then $10 per additional night
· Car booster seat, high chair – we have our own that you can borrow for a nominal fee of only $10 per item for your stay OR if you wish to hire from an official baby supplies company, please visit www.paradisebabyco.com – mention Darmic to receive a 10% discount
Currency
All room rates quoted are in US dollars PER ROOM. All other quotes are nightly or as advised.
Taxes
Taxes are additional.
Parking
Via parking permit. There is no cost but we require a fully refundable security deposit of US$100 or your credit card details. If the parking pass is not returned then the deposit is forfeited. The permits are subject to availability so need to be reserved in advance.
Check in and check out times
· Normal check in time : 3.00pm.
· Normal check out time : 11.00am.
· Early check-in from 9am/late check-out to 5pm is available for a small fee of $50 plus 4.712% tax – please request at the time of making your reservation.
To confirm the reservation we require
· Names of all people travelling for security purposes and so that our greeting can be more personal
· Preferred room from available list OR category and bed configuration (eg twin OR queen/king)
· Full arrival and departure flight details, ie airline, flight number and time (this can be advised at a later date if necessary) so that our staff know when to expect you, as we do not have a front desk.
