Cancellation Policies (Direct Bookings)
Please note: if your booking is through an online travel agent (for example: VRBO, Expedia, Booking.com and affiliates) your cancellation policy may vary from this. Please refer back to the information provided by your booking agent.
**2021 – Interim Cancellation Policy**
Due to the uncertainties of the current pandemic Darmic has an interim cancellation policy in place for all bookings in 2021.
These policies will apply if you choose to cancel your booking. They will be re-assessed if the situation changes in Hawaii and borders are closed and/or travel options are terminated.
Bookings up to 27 nights
· Outside 15 days prior to arrival, your deposit will be refunded in full.
· Within 15 days of your arrival, your deposit and/or any additional monies paid can only be refunded if we are able to onsell the space.
Monthly Stays (28 nights or more)
· Outside 60 days prior to arrival, your deposit and/or any additional monies paid will be refunded in full.
· Within 60 days of your arrival, your deposit and/or any additional monies paid can only be refunded if we are able to onsell the space.
Payments and Options
Deposit
A deposit will be required to secure your reservation – due within two weeks of confirming your booking. The deposit amount is based on the length of stay.
Payment can be made by:
· Credit Card (Mastercard and Visa only, processed in US dollars plus processing fee 3%): For security, please do not email us your credit card details. Instead, please advise a phone number and a suitable time so we can contact you.
· Cashiers check/bank draft, international money order, personal check (if there is time for it to clear before your arrival) or cash:
This can be mailed to our team at the Waikiki Banyan.
· Wire transfer, ACH or POP Money/Pay Other People/P2P Person to Person.
Bank details on request. Please note that you may incur costs which you as the sender will be liable for and they will be deducted from the deposit amount owing.
New Zealand customers can also pay by Internet Banking.
IMPORTANT NOTE: The deposit must be paid within two weeks of confirmation; otherwise the reservation may be cancelled. For last minute bookings, the deposit will be due immediately.
Balance
The balance of your reservation will be payable in US currency to our on-site managers upon check-in via the same payment options as your deposit.
Please make payable to DARMIC WB INC LTD.
Check In Procedure
We now offer contactless check-in (and check-out) and our Darmic manager will be available to meet you on arrival to collect any required payments.
Full details of our check-in procedure will be provided once your booking is confirmed.
Note that Darmic does not have a front desk at any of our properties (these are operated by other organisations).
Check-in and Check-out Times
· Normal check in time : 3.00pm.
· Normal check out time : 10.00am.
Early Check-in/Late Check-out
If you are arriving early:
We highly recommend paying an early check fee of US$50 (plus 4.712% tax). An early check-in gives you access to your room from 9.00am onwards.
This must be requested at the time of booking, otherwise your room will not be ready until 3.00pm on day of arrival.
If you are departing late at night:
A late check out fee of US$50 (plus 4.712% tax) allows you to stay in the room until 5.00pm. If you need to stay past 5.00pm, the full nightly rate would be payable.
This must be requested at the time of booking, otherwise your room may not be available after 11.00am.
Note: We do not currently have the ability to store luggage for guests.
Parking at the Waikiki Banyan
Parking is free at the Waikiki Banyan but only with a pre-arranged parking permit, subject to availability.
There is no cost but we require a fully refundable security deposit of US$200 (which can be paid in cash at check-in) or your credit card details held on file. If the parking pass is not returned then the deposit is forfeited.
Please request your parking permit with our Reservations team before your arrival.
Special Note: due to the height of the parking garage entrance, any vehicle over 76 inches cannot park on site. Please be aware of this when hiring your rental car.
Additional Fees and Costs
Note: All fees incur an 4.712% tax.
· Standard Housekeeping fee = $209 per stay
· Mid Stay Clean (on request only – basic clean only) = $99 per stay
· 5th person under 2 years = Free if using existing bedding
· 5th person over 2 years = $10 per night
· Infant Pack n play/Portacot hire = $5 per night
· Rollaway bed (single) hire = $15 per night
General Terms and Conditions
Waikiki Banyan
Please be aware that the Waikiki Banyan is a large complex and Darmic manages only a small amount of these privately owned suites. Darmic cannot be held responsible for noise from other suites, nor liable if any of the facilities are closed as these things are beyond our control.
No refund or discounts will be given in the event of any building maintenance work, work in neighbouring units, inclement weather events such as hurricanes, storms, etc., and/or any other disruptive event(s) occurring during or prior to the stay that are outside of the owner’s control. It is highly recommended that you purchase a separate travel insurance policy to cover any unforeseen events that could impact your stay. Renters understand and acknowledge that there are certain risks inherent to any property and that the owner would not rent the property unless this condition were understood and accepted by all renters. Occupants agree to indemnify and save harmless the owners from any and all liability, negligence, loss, damage, injury, or death resulting from use of the property, dwellings, complex, fixtures and/or contents.
Smoking is prohibited in all of our suites and in all common areas of the buildings (including your lanais/balcony).
Pets are not permitted in Darmic Suites at the Waikiki Banyan.
General Information
All Darmic guests receive (standard but subject to change):
· Arrival pack of tea, coffee, sugar
· Complimentary starter supply of shampoo, conditioner, soap, tissues, toilet paper (additional supplies are at your own cost).
· Small supply of washing up liquid, dishwasher tabs (if applicable), laundry soap and general purpose cleaner
· Plentiful supply of luxury bed and bath linen for up to 4 people
· One beach towel per person
· 175 HD cable TV channels
· Free high speed WIFI/ Internet in suites, lobby, pool and recreation deck.
· Telephone with free locals calls and to mainland USA and Canada
· Waikiki Banyan – Free parking with permit in the secure carparking garage (require credit card details for security purposes)
· Contact-less check-in and check-out (key pad entry)
· Local Darmic manager
Currency
All room rates quoted are in US dollars PER ROOM. All other quotes are nightly or as advised.
Taxes
Taxes are additional.
To confirm the reservation we require
· Names of all people traveling for security purposes and so that our greeting can be more personal
· Preferred room from available list OR category and bed configuration (eg twin OR queen/king)
· Full arrival and departure flight details, ie airline, flight number and time (this can be advised at a later date if necessary) so that our staff know when to expect you, as we do not have a front desk.
